Terms & Conditions
Fortunata Gallery
These Terms & Conditions govern the use of the Fortunata Gallery website and all transactions conducted through our platform. By accessing this website or placing an order, you agree to comply with the terms outlined below.
1. General Use
Fortunata Gallery provides curated products and services through this website and affiliated platforms. All visitors and customers are expected to use this website responsibly and in accordance with applicable laws.
Fortunata Gallery reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.
2. Products & Availability
All products displayed on this website are subject to availability. While we strive to ensure accurate product descriptions and images, minor variations may occur due to lighting conditions, packaging updates, or supplier adjustments.
Fortunata Gallery reserves the right to update product information, pricing, or availability without prior notice.
3. Pricing
Product prices may vary depending on the platform and region.
For international transactions, prices may be presented in:
USD • SGD • AUD
For domestic customers within Indonesia, pricing may be displayed in:
IDR (Indonesian Rupiah)
Currency availability may depend on the payment platform used.
4. Orders
Once an order is placed, customers will receive an order confirmation. Orders will only be processed after successful payment confirmation.
Fortunata Gallery reserves the right to cancel or refuse any order if suspicious activity, pricing errors, or system issues are detected.
5. Payment
Payments may be processed through the following channels:
• Credit / Debit Card
• PayPal
• Wise International Transfer
• Bank Transfer
• QRIS Payment
• Marketplace payment systems (where applicable)
For manual payments such as bank transfers, customers may be required to submit payment confirmation through the designated confirmation page.
6. Shipping
Shipping times may vary depending on product availability, destination, and courier service.
Fortunata Gallery is not responsible for delays caused by:
• Customs clearance
• Courier service disruptions
• Force majeure events
• Incorrect shipping information provided by the customer
Customers are responsible for providing accurate shipping details when placing an order.
7. Export Orders
International shipments may be subject to customs duties, taxes, or import regulations depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price unless otherwise stated.
Fortunata Gallery follows standard international trade practices where applicable.
8. Digital Products
Digital products are delivered electronically and do not require physical shipping.
Once a digital product has been delivered, downloaded, or accessed, the order is considered completed.
9. Intellectual Property
All content on this website including text, images, branding, characters, designs, and digital materials are the property of Fortunata Gallery unless otherwise stated.
Unauthorized use, reproduction, or redistribution of any content without written permission is strictly prohibited.
10. Limitation of Liability
Fortunata Gallery shall not be liable for any indirect, incidental, or consequential damages resulting from the use of this website or the purchase of products.
Customers are responsible for reviewing product information before completing a purchase.
11. Important Notice
Returns or refunds will only be processed if the issue is verified and approved by our quality control team after reviewing valid evidence of damage or product defects.
Return requests will not be accepted for reasons such as change of mind, incorrect selection, wrong size, wrong color, or any situation that is not caused by an error from Fortunata Gallery.
Export orders and digital products are strictly non-returnable and non-refundable.
12. Support
For assistance regarding orders, payments, or product inquiries, customers may contact the Fortunata Gallery Support Center available on this website.
